Refund policy

We do not offer refunds, only exchanges. 

We offer exchanges on all products within 14 days of receiving, whether in person or online. 

Exchange shipping costs to get the product back to BJBN are the customer’s responsibility.

All jewelry pieces have a lifetime warranty that covers all manufacturing errors, including but not limited to - gems falling out, pins breaking, threading coming loose, hinges on clickers not working, or any sort of “break”. 

Loss is NOT covered under the lifetime warranty.

ALL packages are covered with insurance if lost in transit to you! Please reach out to us to resolve!